Quincy Medical Center has a fiduciary responsibility to appropriately bill and collect for patient services provided. Our policy is to comply with state and federal law and regulations in performing this function. Quincy Medical Center does not discriminate on the basis of color, national origin, citizenship, alienage, religion, creed, sex, sexual preference, age, or disability, in its policies, or in its application of policies, concerning the acquisition and verification of financial information, deposits, payment plans, deferred or rejected admissions, or in its billing and collection practices.
Quincy Medical Center has contracts with more than 30 health insurance and managed care plans, including Boston HealthNet, MassHealth and Medicare, as well as workers compensation and hospice programs. Below is a partial list of these plans:
Managed Care Plans
Aetna
www.aetna.com
Corporate Headquarters - 1-860-273-0123
Aetna Member Services, please use the toll-free number on your ID cardBeech Street
www.beechstreet.com
1-800-227-7464Blue Cross Blue Shield of Massachusetts
www.bcbs.com
1-800-253-5210BMC Healthnet Plan
www.bmc.org/healthnet
1-888-566-0010
Eligible for Mass Health – 1-800-792-4355
Uninsured or Underinsured – 1-800-462-6381Cigna Healthcare of Massachusetts
www.cigna.com
1-800-345-9458First Health
www.firsthealth.com
Members of a health benefits plan using First Health, please use the toll-free number on your ID cardGreat-West Healthcare
www.greatwesthealthcare.com
For claims and benefits information, please call the number on your Member ID cardHarvard Pilgrim Healthcare
www.harvardpilgrim.org
Main Number - 1-888-888-4742
Member Services – 1-888-333-4742Medicaid (Mass Health)
Web Site
1-800-682-1062Medicare
www.medicare.gov
1-800-MEDICARE
1-800-633-4227Neighborhood Health Plan
www.nhp.org/apps/pub/members.nhp
1-800-462-5449Private Healthcare Systems
www.phcs.com
1-800-225-5548Tufts Associated Health Plan
www.tuftshealthplan.com
Member Services - 1-800-462-0224
Medicare Preferred Customer Relations – 1-800-701-9000
Mental Health – 1-800-208-9565UniCare
www.unicare-cip.com
1-800-442-9300United Healthcare
www.uhc.com
1-877-253-8125
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Hospice Plans
Beacon Hospice
www.beaconhospice.com
1-800-840-0668Hospice and Palliative Care Federation of Massachusetts
1-800-962-2973Odyssey Healthcare
www.odsyhealth.com
1-781-329-3600Old Colony Hospice
www.oldcolonyhospice.org
1-800-370-1322VistaCare
www.vistacare.com
1-866-VISTACARE or 1-866-847-8222
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Senior Care Options
Commonwealth Care Alliance
www.commonwealthcare.org
1-866-610-2273
The Patient Accounting Office will submit claims to the patient’s insurance carrier for hospital services. Claims for physician services, such as Emergency Room Physicians, Radiologists, Hospitalists, and Vascular Surgeons, are processed apart from the hospital. Please note this will result in separate claims and bills being sent for these evaluations.
If the hospital does not receive payment from your insurer, or if your insurer does not cover the services you received, you may receive a bill. If you wish to make a credit card payment, both MasterCard and Visa are accepted. Payments can be sent to Patient Accounts, Quincy Medical Center, 114 Whitwell Street, Quincy, MA 02169. If you have questions about your hospital bill, contact 617-376-5742.
Staff is available at the medical center to assist uninsured individuals in determining if they qualify for medically necessary financial assistance including state-sponsored health insurance programs. Eligibility criteria must be met in order to qualify for this assistance. If you have questions related to uninsured status or underinsured qualifications, call registration services at 617-376-5347.